Deliveries
Your order will be dispatched by courier within 3-5 working days, excluding weekends and national holidays.
Delivery time to the office of the courier company is specified in the terms and conditions of the forwarding company.
The delivery time to the address specified by the customer varies from 1 to 5 working days, depending on the settlement to which the shipment will be delivered. For regional cities, the standard delivery time is one business day.
The courier will notify you of delivery with the option you specified.
Orders sent to an office will be held at the courier's office for no longer than 7 /seven/ days. After this period expires, the Seller has the right to cancel the Order without expressly notifying the Customer.
For Orders made to an address, the Customer is obliged to provide access and the ability to accept the Order. In the event that the Customer is not found at the specified address, the Seller reserves the right to cancel the Order or leave it at the nearest office of the courier, and the goods will remain at the office for no longer than 7 /seven/ days, after which The order is considered canceled and the goods are returned to the Seller.
Seller is not responsible for lost or mis-delivered items if the address information provided to us at the time of purchase is incorrect.
Seller will only send returns for orders with incorrect addresses if the original shipment was marked as returned to sender and sent back to us.
The shipment you will receive, without the right to review and test. If you decide that you do not want to pay for the product, simply refuse the shipment to the courier.
Payments
Transportation
Goods purchased through the Website are delivered to the Buyer by the courier companies ECONT EXPRESS Ltd. or SPEEDY AD. Goods are sent to the Buyer only after the Seller has received confirmation of the placed order. After receiving confirmation from the Buyer, the Order is delivered as follows: within 3 (three) working days.
The available delivery methods are as follows:
- Delivery to a courier office;
- Delivery to an address specified by the Customer.
Orders sent to an office will be held at the courier's office for no more than 7 (seven) days. After this period, the Seller has the right to cancel the Order without explicitly notifying the Customer.
For Orders delivered to an address, the Customer must provide access and the possibility to receive the Order. If the Customer is not found at the specified address, the Seller reserves the right to cancel the Order or leave it at the nearest courier office, with the goods remaining at the office for no longer than 7 (seven) days, after which the Order is considered canceled, and the goods are returned to the Seller.
Order Cancellation and Return of Goods
For a Customer who has refused to pay for an Order with cash on delivery more than 2 (two) times, the Seller has the right to cancel the respective Order without explicitly notifying the Customer.
The Buyer may cancel a confirmed Order in the following manner:
- Notify of cancellation via a phone call to the number provided in Contacts within 1 (one) hour after placing the Order.
- Notify of cancellation via email to the address provided in Contacts within 1 (one) hour after placing the Order.
The Buyer has the right to cancel the Order if the packaging and the goods within it are damaged during transportation. To avoid any doubts – if the packaging is damaged but the goods are not damaged, the Buyer does not have the right to invoke this clause.
For goods sold by www.gaiashrooms.eu, there is a statutory guarantee of conformity in accordance with the Consumer Protection Act, which guarantee for different types of goods complies with the minimum warranty periods valid for the respective type of goods within the European Union.
The Buyer can review the entire law on the official website of the Consumer Protection Commission: https://www.kzp.bg/
Address of the General Conciliation Commission to the Consumer Protection Commission:
4A Slaveykov Sq.
Sofia, 1000
Bulgaria